AWARDS

National Quality Award

The National Quality Award is the highest distinction that organizations that are national bench-marks of quality and competitiveness. Working as an example of inspiration towards the Mexican organization’s excellence. The National Quality Award is a strategic program of the National Institution for Entrepreneurship from the Secretariat of Economy and the Department of Business, which belongs to the Institute for promotion of Quality. (IFC Spanish acronym).

The National Quality Award objectives are:

*Promote a culture of excellence, through diagnosis, innovation, and diffusion of exemplary cases that make the quality of the administration tangible.

*Evaluate the development of organizations, trough an objective, thrust worthy, transparent pro-cess.

*Generate knowledge experiences, to boost growth, change and to guarantee the enhancement to innovation.

*Obtain a diagnosis of the capabilities of the business, to stay afloat in a growing environment.

Isla Pasión won this distinctive during 2016 for its high-quality standards and client service. This award was given in “Los Pinos” (presidential house) in hands of the President of Mexico Enrique Peña Nieto.

Moderniza Distinctive SECTUR

The Moderniza distinctive is a capacitation program that allows small and medium enterprises to incorporate their way of working, including tools and practices that allows them to better fulfill client satisfaction, personal development, to diminish the waste in productive activities in order to make the enterprise more competitive so it can give better quality services.

Isla Pasión has got this distinctive from 2007 until today.

Best Product for Cruise Tourism

The Secretariat of Tourism (SECTUR Spanish acronym) takes into account the Quality Programmes and the continuous improvement in the touristic services, and the permanent training that allows the increment of quality and client satisfaction, to give this award.

Isla Pasión was awarded by The Secretariat of Tourism México in 2016 during the National Turistic Tianguis in front of the leading tour operators of the country.

Cruisers Choice Cruise Critic

Award by Cruise Critics taking into account the rating given by the travelers of various cruise lines. This award englobes client satisfaction, and Isla Pasión has earned this proving that is one of the best excursions at Cozumel.

High Volume Tour Season

Princess Cruise line awards its top-rated tour operators in the Caribbean; the ones with the best per-formance, most creative and unique shore excursions, best customer service, best ratings, and quality.

Isla Pasión has won this price demonstrating its high-quality standard, and the great work of its staff.

Total Quality Management, NOM IAO 9001:2015

In actuality, there are more than a million organizations certified by this norm around the world. It includes the quality of the services and it has got a direct connection with the quality system and the processes of the organization, looking for continual growth towards client satisfaction.

All of Isla Pasión´s operative processes have this certification and are ruled by the nom ISO 9001:2015. With this, we can assure the quality of our tours and client satisfaction. We are the only Tour Operator in Cozumel holding this award.

Recommended on Tripadvisor

he award identifies and ranks the very best businesses such as hotels, destinations, islands, attrac-tions, restaurants, etc. in specific categories and geographies and recognizes businesses that earn consistently great user reviews. It is extended to qualifying businesses worldwide once a year. Both are based on the millions of reviews and opinions from users on Tripadvisor.

Isla Pasión has been recognized as a Top Attraction in Cozumel, and as the Best Beach in Cozumel by the users on Tripadvisor.

High Quality Seamore Standards

Seamore is a company with operations in Los Cabos, Cozumel, and Belize, with high service and client satisfaction standards. Belonging to Seamore is a synonym of great practices, service quality, environmental awareness, and social compromise.

Its main values are:

• Respect
• Loyalty
• Commitment
• Teamwork
• Service attitude
• Culture of Effort
• Honesty

Isla Pasión is part of Semore in Cozumel. So satisfaction and good practices during your experience are guaranteed.

Caribbean´s Leading Tour Operator

Carnival Adventures celebrates the tour operators with the best performance, most creative and unique shore excursions, best customer service, best ratings and quality.

Isla Pasión has won this award for 5 years in a row, showing its dedication and exceptional perfor-mance as a tour operator in the Caribbean.

FCCA Platinum Member

The Florida-Caribbean Cruise Association (FCCA) is a not-for-profit trade organization composed of 21 Member Lines operating nearly 200 vessels in Floridian, the Caribbean and Latin American waters. Created in 1972, the FCCA’s mandate is to provide a forum for discussion on cruise opera-tions, tourism development, ports, tour operations, safety, security and other cruise industry issues.

Isla Pasión is a FCCA Platinum member. Aiming to improve the destination and the visitor’s experi-ences in Cozumel and Isla Pasión.